Refund policy
Refund Policy
-----
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Please note, we only offer refunds on faulty products. For change of minds, wrongs sizes etc. we only offer exchanges or store credit.
To complete your return, we require a proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs (on both sides) for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
-----
UK orders
If you ordered from our UK store, your order ships from and returns to our UK warehouse in Leeds.
Returns. Like our other stores, you have 30 days from purchase to return or exchange an item. Items must be unused and in the same condition you received them, and we'll need proof of purchase.
Change of mind. Under UK law you can cancel your order within 14 days of it arriving and get a refund, sale items included. Just email us at hello@palmah.co.nz within that time, then send it back within 14 days of letting us know. After the 14 days, change of mind and wrong sizes are exchange or store credit only, same as above.
Faulty items. We'll refund or replace faulty products and cover the return postage.
Shipping costs. You're responsible for the cost of returning your item unless it's faulty. We recommend using a trackable service, as we can't guarantee we'll receive your return.
Refunds. Once your return is received and inspected, we'll let you know by email and refund your original payment method within 14 days.
Send returns to: Palmah Returns, Unit 6, Swinnow Court, 621 Stanningley Rd, Bramley, Leeds LS13 4ER, United Kingdom